I – IntroductionAccording to Guffey & Almonte (2010), communication has long been a method for connecting people by transmitting information or meanings from one individual or more to others. And the phrase “Communication Technology” (CT), which give access to data through broadcast communications, but basically centers on technology, alludes to all hardwares and programs that are utilized to handle and sharing datas, such as: web, wireless network, cell phone, computer and other digital media, has been described as “electronic systems used for communication between individuals or groups” (“QFinance”, 2011). In a decade from 2004 to 2014, the usage of computers, internet, social media and cloud services had risen from 51.4% to approximately 75% (Matthew Zerafa, “ICT usage and e-Commerce survey in enterprises”, 2016).
The figure shows the fact that various organizations across the world has been having the trend of using technology in their economic strategy. This research will discuss about the concernments and reveal the impacts of CT in the development of business.II – Discussion of findings 1 – Usage of CT in commerceIn the present, CT is being utilized under numerous forms by groups for a extensive range of intentions. Those intentions could be maintaining powerful stage of communication among the staff, sending marketing verbal exchange messages to current and capability clients, measuring the level of client pride, making sales, carrying out team building projects, increasing the level of workers morale and so on.Technology establishes an environment including data, internet protocol and voice networks can be blended to clarify commercial enterprise communication.
With a properly performed plan, an organization can make cost saving and increase on its rate of manufacturing. That would be such a big advantage if organizations plan and manage their communication technology well. For example, an enterprise owner can use video teleconference to keep a meeting up with their personnel. This could save much more time because they got many other profitable roles which could affect to business growth. Additionally business managers can use technology to monitor and assign tasks to employees using e-mail.
This is good evidence that technology in commercial enterprise can result into improved manufacturing.Follow Parsons and Oja (2013), online booking service is one of the most common used function of CT on tourism and hospitality sector. Almost big travel companies or even medium and small sized have their own website with live-reservation functionality. Indeed, the number of enterprises that have website for accommodation and food service activities, transport and communication reached 91.4% out of all over the world (Matthew Zerafa, “ICT usage and e-Commerce survey in enterprises”, 2016). They used CT to advertise their products, not only encourage clients to use online services but also provide considerable cost saving priorities for them by some promotions otherwise would have to spent more resources in manual manner.
Anyway, according to Mihalic and Buhalis (2013), some tourism and hospitality companies had successfully brought CT into “the sources of competitive advantage”, while opportunities provided with the aid of ICT are yet to be used by others. 2 – The impacts of CT in the development of commerceIII – Conclusion