2. To promote voluntary consumer movement and to ensure involvement of consumers. The Bill provides for the establishment of Consumer Protection Councils at centre and in the states. These Councils will have both non-official and official members. The objects of the Councils will be to promote and protect the rights of the consumers.
3. It shall apply to all goods and classes of goods or all services or classes of services except those which are specially exempted by notification by the central government.
4. The provisions of the Bill shall be in addition to and not in derogation of any other law for the time being in force.
5. Necessary penal and punitive provisions have been corporate to ensure that the proposed legislation is effective in protecting consumers.
6. The complaint can be filed by a consumer or an organization being a society registered under the Societies Registration Act, or a company registered under the Companies Act, representing consumers or by the central or state government.
7. The complaint can be filed on account of any unfair trade practices resulting in loss or damage, defect in the goods, deficiency in the services, prices charged in excess of the prices fixed by or under any law or displayed on the goods/packets.